Healthcare

Call and SMS agents for healthcare teams

Hand off reminders, patient calls, pharmacy checks and insurance calls to agents your team controls. A BAA is free.

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Appointment reminders

Example

CompletedOutbound to (617) 555-01420:52

Result

✗ Confirmed✓ Reschedule requested

Preferred new time: Thursday, before 11 AM
Notes: Work conflict tomorrow afternoon.

Conversation

Agent

Hi Maria, this is Brightside Family Dental calling to confirm your appointment with Dr. Patel tomorrow at 2:30 PM. Does that time still work for you?

Maria

Oh, tomorrow? I have a work thing at two, actually.

Agent

No problem, I can help with that. What day and time would work better?

Maria

Thursday morning. Anytime before eleven.

Agent

Thursday morning before 11 AM. Got it. The office will text you today to lock that in. Anything else I can help with?

Maria

No, that's it. Thank you!

Free BAA, every account

A signed Business Associate Agreement comes with every account at no cost, so you can handle PHI from day one.

Built for healthcare

Resia was expressly built for healthcare. Our customers already run care-gap outreach, scheduling, and patient follow-up.

Engage patients at scale

Resia's healthcare-centric infrastructure provides the best opportunity to scale AI-powered patient engagement, without compromising patient experience or privacy.

+450,000Monthly pharmacy calls made by MedFinder, using Resia’s platform.

How healthcare teams are using Resia

Appointment reminders and rebooking

The agent reminds patients by call or text. When a patient misses a visit, an Orchestration Agent texts first, waits, then calls, and reports the time the patient wants.

See how Orchestration Agents work

Rebook missed appointments

Example

SucceededOrchestration Run · Milestone: Preferred time collected

patient_first_name: Jamesmissed_appointment_time: Today, 10:00 AMdentist_name: Dr. Patel

Steps

10:33 AMNo reply2:33 PM
Call ended1:08
Agent: Friday afternoon. I'll let the front desk know, and they'll text you a confirmed time today.
Agent
Hi James, it's Brightside Family Dental. We missed you this morning. Would you like to find a new time with Dr. Patel?
James
Yes, sorry. Friday afternoon would be great.
Agent
Friday afternoon. I'll let the front desk know, and they'll text you a confirmed time today.

Result

✓ Wants to rebook

Preferred time: Friday afternoon
Reached by: call

Calls: 1 of 2Texts: 1 of 3Calling window: Weekdays, 9 AM to 6 PM Eastern

Answering patient calls

The agent answers your number, answers common questions, and collects what the caller needs. Your staff confirm the appointment time.

Front desk

Example

CompletedInbound from (857) 555-01991:14

Result

✓ New patient✓ Needs staff follow up

Insurance: Delta Dental PPO
Preferred time: Wednesday afternoon

Conversation

Agent

Thanks for calling Brightside Family Dental. How can I help?

Caller

Hi, do you take Delta Dental? And do you have anything for a cleaning next week?

Agent

Yes, we accept Delta Dental PPO. Which days next week work best for a cleaning?

Caller

Wednesday afternoon would be ideal.

Agent

Wednesday afternoon. I'll pass that to our scheduling team, and they'll text you today with a time. Can I get your name and the best number to reach you?

Refill and prescription check-ins

The agent checks in with patients by text or in web chat, and returns a structured result your team can act on.

Refill assistant

Example

EndedWeb chatInbound from user-48214 messages

Result

✓ Needs refill✓ Same pharmacy

Days left: 3

Messages

Agent

Hi Sam. Do you still need a refill of your prescription this month?

Sam

Yes, I'm down to three days.

Agent

Got it. Should we send it to the same pharmacy as last time?

Sam

Yes please.

Pharmacy stock checks

The agent calls pharmacies, navigates the phone menu, waits on hold, and records what each one has in stock.

See how Call Agents work

Pharmacy stock check

Example

CompletedOutbound to (508) 555-01173:41

Result

✓ In stock✓ Reached person

Quantity: About 60 capsules
Hold time secs: 132

Conversation

Phone menu: pressed 3 for pharmacy

On hold for 2m 12s

Pharmacist

Pharmacy, this is Dan.

Agent

Hi Dan, I'm calling to check whether you have amoxicillin 500 mg capsules in stock today.

Pharmacist

Let me look. Yes, we have about sixty on the shelf.

Agent

Perfect, thank you. That's all I needed.

Records requests

The agent asks an office for records and finds out how they want the request sent.

Calls to insurance companies

The agent navigates the phone menu and waits on hold. When it reaches a person, it briefs your staff privately, then transfers the call.

Built for healthcare calls

Phone menu navigation

The agent presses keys in automated phone menus to reach the right department.

Hold

The agent waits on hold and speaks when a person picks up.

Warm transfer with a private briefing

The agent tells your staff member what the call is about before it connects them.

Voicemail setting

You choose what the agent does when it reaches voicemail.

Structured results

Every call and chat returns data in the JSON Schema you define.

Recordings and transcripts

Every call keeps its recording and its transcript.

Database lookups

The agent looks up your documents during a call or chat.

SMS opt-out handled

When someone replies STOP, Resia stops texting them.

Orchestration Agents with guardrails

You set the most calls and texts per run, and the hours the agent can call.

All Resia customers are entitled to a free BAA.

A Business Associate Agreement is free for every Resia customer. Request one and we will email it to you to sign.

Request a BAA

Put your first agent to work today.

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